Site Terms & Notices

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.

By using this site or the site at www.theocpharmacy.com (collectively, the “Site”), you accept these terms and conditions of use. If you do not agree to these terms and conditions of use, please do not use the Site. Except where stated otherwise, the term “theocpharmacy.com” used on the Site shall be deemed to include The Organic Compounding Pharmacy Inc. and its affiliates, subsidiaries, successors, and assigns. The Organic Compounding Pharmacy Inc. reserves the right, at its discretion, to change, modify, add, or remove portions of these terms and conditions at any time. Please check these terms and conditions periodically for changes. Your continued use of the Site following the posting of changes to these terms and conditions will mean you accept those changes.

1. RESTRICTIONS ON USE OF MATERIALS

The Organic Compounding Pharmacy Inc. owns and operates the Site. “www.theocpharmacy.com”, the The Organic Compounding Pharmacy logo, and our motto are copyrights of www.theocpharmacy.com. Other registered trademarks, trade marks, related words, domain names, and logos which are the property of www.theocpharmacy.com may appear from time to time on the Site. All other trademarks, product names, and company names or logos cited herein which are not the property of www.theocpharmacy.com are the property of their respective owners.

All material contained on the Site including the content, site design, text, graphics, and the selection and arrangement thereof are the copyright of www.theocpharmacy.com (unless otherwise expressly stated). No material from the Site or any website owned, operated, licensed, or controlled by www.theocpharmacy.com may be duplicated, reproduced, republished, framed, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. You may not display or provide for display pages from this Site in a frame.

2. GENERAL DISCLAIMER AND LIMITATION OF LIABILITY

YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK.

THE SITE, THE SERVICES, AND THE INFORMATION OR MATERIALS HEREIN ARE PROVIDED ON AN “AS IS, WHERE IS, AS AVAILABLE” BASIS. www.theocpharmacy.com MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE, ITS CONTENTS (INCLUDING WITHOUT LIMIT PRODUCT DESCRIPTIONS AND PRICES) OR THE SERVICES. www.theocpharmacy.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE USER EXPRESSLY ACKNOWLEDGES THAT (i) THERE ARE NO WARRANTIES OR REPRESENTATIONS MADE REGARDING THE CONTENT OF THE SITE INCLUDING WITHOUT LIMITATION HOW CURRENT IT IS, ITS ACCURACY, ITS COMPLETENESS, ITS AVAILABILITY, ITS SECURITY, THAT DEFECTS WILL BE CORRECTED OR THAT THE SITE, ANY HYPERLINKED WEBSITE, OR THE SERVERS UPON WHICH THEY RESIDE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND (ii) AS A SERVICE TO USERS OF THE SITE www.theocpharmacy.com INCLUDES LINKS TO OTHER WEBSITES THAT www.theocpharmacy.com HAS NO CONTROL OVER, AND MAKES NO ENDORSEMENTS OR REPRESENTATIONS OF ANY KIND REGARDING THE PRODUCTS, SERVICES, BUSINESS PRACTICES, CONTENT OR APPROPRIATENESS OF CONTENT ON SUCH WEBSITES, AND THE USER HEREBY IRREVOCABLY WAIVES ANY CLAIM AGAINST www.theocpharmacy.com WITH RESPECT TO SUCH WEBSITES.

NONE OF www.theocpharmacy.com OR ANY OF ITS RESPECTIVE DIRECTORS, EMPLOYEES, AGENTS, OR OTHER REPRESENTATIVES WILL BE LIABLE FOR DAMAGES, CLAIMS, EXPENSES OR OTHER COSTS (INCLUDING WITHOUT LIMITATION LEGAL FEES) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE SITE OR ANY INFORMATION CONTAINED ON IT, OR ANY HYPERLINKED WEBSITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING (WITHOUT LIMITATION) COMPENSATORY, DIRECT, INDIRECT, EXEMPLARY, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOSS OF USER PHOTOS, PROGRAMS OR DATA, INCOME OR PROFIT, LOSS OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.

YOU AGREE THAT YOUR EXCLUSIVE AND SOLE REMEDY IS TO STOP USING THE SITE.

3. DISCLAIMER REGARDING HEALTH INFORMATION

www.theocpharmacy.com does not warrant or guarantee the accuracy, completeness, correctness, timeliness, or usefulness of any medical or health information posted or otherwise available on or through access to the Site. www.theocpharmacy.com is not responsible for the content of any linked pages, or any other sites linked to the Site and www.theocpharmacy.com assumes no liability or responsibility arising from the contents of any off-site pages or sites. The information provided by www.theocpharmacy.com on the Site is for educational purposes only and in summary form intended to provide general consumer understanding and knowledge of health care topics. www.theocpharmacy.com is not responsible and shall not be liable to you or anyone else for any action or decision taken in reliance upon the information contained in the Site. You are responsible to review and understand all package and package insert information concerning products purchased from www.theocpharmacy.com. The information provided on the Site is not intended to be used as a substitute for professional medical diagnosis or treatment. You should seek the advice of your doctor or pharmacist prior to starting any treatment or in connection with any health problems or questions.

The Information is for informational purposes only and is not intended to provide specific advice for you, and should not be relied upon in that regard. You should not act or rely on the Information without seeking the advice of a professional. YOU SHOULD NOT USE THE INFORMATION CONTAINED ON THIS SITE FOR DIAGNOSING, TREATING, CURING OR PREVENTING A HEALTH PROBLEM OR PRESCRIBING A MEDICATION. YOU SHOULD CAREFULLY READ ALL INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCT ON OR IN THE PRODUCT PACKAGING AND LABELS BEFORE USING ANY THE PRODUCT. ALWAYS CONSULT YOUR OWN PHYSICIAN FOR ADVICE AND TREATMENT.

4. SECURITY AND PRIVACY

www.theocpharmacy.com strives at all times to protect the security and privacy of any information you provide over the internet to www.theocpharmacy.com.

4.1 Privacy Policy

Effective Date: January 25th, 2025

Introduction

Welcome to The Organic Compounding Pharmacy Inc. (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Jurisdiction and Governing Body

Jurisdiction Served:
We serve customers exclusively within Canada. Our operations are governed by Canadian privacy laws, including PIPEDA, ensuring that your personal information is handled with the highest standards of privacy and security.

Guiding Body:
Our practices are guided by the Ontario College of Pharmacists (OCP), ensuring compliance with relevant regulations and maintaining transparency in all our patient services.

Location of Jurisdiction Information:
Detailed information about the jurisdictions we serve and our governing body can be found in this Privacy Policy and the Terms & Notices page.

Collection of Personal Information

We may collect the following types of personal information:

  • Personal Identification Information: Name, address, email address, phone number.
  • Health Information: Prescriptions, medical history, health-related information necessary for providing pharmacy services.
  • Financial Information: Payment details required to process transactions.
  • Usage Data: Information about how you access and use our websites.
  • Communication Data: Records of your interactions with us, including inquiries and feedback.

Use of Personal Information

We use your personal information for the following purposes:

  • To Provide Services: Dispensing medications, managing prescriptions, and offering pharmaceutical consultations.
  • Processing Transactions: Handling orders, payments, and deliveries.
  • Communication: Responding to inquiries, providing updates on orders, and sending promotional materials (with your consent).
  • Improving Services: Analyzing usage patterns to enhance website functionality and user experience.
  • Compliance: Meeting legal and regulatory requirements, including reporting to health authorities when necessary.

Consent

We obtain your consent to collect, use, and disclose your personal information for the purposes described above. Consent may be obtained explicitly or implicitly through your interactions with our services. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions.

Disclosure of Personal Information

We may disclose your personal information to:

  • Healthcare Professionals: Collaborating with doctors, nurses, and other healthcare providers involved in your care.
  • Service Providers: Third-party vendors who assist in our operations, such as payment processors, delivery services, and IT support, under strict confidentiality agreements.
  • Regulatory Authorities: When required by law or to comply with legal obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, provided that the receiving party agrees to protect your information in accordance with PIPEDA.

Security of Personal Information

We implement robust technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: Protecting data during transmission and storage.
  • Access Controls: Limiting access to personal information to authorized personnel only.
  • Regular Audits: Conducting security assessments to identify and mitigate potential vulnerabilities.
  • Employee Training: Ensuring staff are knowledgeable about data protection practices and obligations.

Access to Personal Information

You have the right to access the personal information we hold about you and request corrections if necessary. To exercise this right, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, as required by PIPEDA.

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we securely dispose of it.

Cookies and Tracking Technologies

Our websites may use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

Third-Party Links

Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our websites with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

The Organic Compounding Pharmacy Inc.

13237 Yonge St. Unit #B10 Richmond Hill, ON, L4E3L2

T. 905-773-8627 F. 905-773-6627

E. info@theocpharmacy.com

5. INDEMNITY

You agree to indemnify, defend, and hold harmless www.theocpharmacy.com, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity (including negligent or wrongful conduct) related to your use of the Site.

6. GOVERNING LAW AND JURISDICTION

The Site is controlled by www.theocpharmacy.com from its office within the Province of Ontario, Canada. This Site can be accessed from all provinces and territories of Canada, as well as from other countries around the world. As each of these places has laws that may differ from those of the Province of Ontario, Canada, by accessing this Site, you agree that all matters relating to access to, or use of, the Site, or any other hyperlinked website, shall be governed exclusively by the laws of the Province of Ontario and the laws of Canada applicable to the Province of Ontario, without regard to the conflicts of laws principles thereof. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the courts of the Province of Ontario and acknowledge that you do so voluntarily. You are responsible for complying with your own local laws.

7. GENERAL

In the event that any parts of any terms and conditions are held to be indefinite, invalid, illegal, or otherwise voidable or unenforceable, the other parts of those terms and conditions will not fail on account thereof, and the balance of the terms and conditions will continue in full force and effect. The terms and conditions on the Site constitute the entire agreement between you and The Organic Compounding Pharmacy Inc. governing your use of the Site. You may also be subject to other terms and conditions when you access other sites or other portions of the Site (if specified) or if you access or purchase third-party content or software. The failure or delay of The Organic Compounding Pharmacy Inc. in exercising any right or remedy under the terms and conditions or elsewhere shall not constitute a waiver of such right or remedy. The section titles in these terms and conditions are for convenience only and have no legal or contractual effect.

8. TERMS OF SALE

www.theocpharmacy.com reserves the right to accept or deny any order after placement, at our sole discretion.

9. DENIAL AND CANCELLATION OF ORDERS

www.theocpharmacy.com reserves the right to deny and cancel orders anytime after placement, for any reason, at our sole discretion. You will be notified by email, to the email address given during checkout, of the decision made by www.theocpharmacy.com to cancel your order. Should your order be cancelled, www.theocpharmacy.com will not be obligated to fulfill/ship your order. After cancellation has taken place, www.theocpharmacy.com will return all monies exchanged back to the original payment method used during checkout.

Orders may be denied and cancelled in whole, or in part, by www.theocpharmacy.com for any of the following reasons (though not limited to):

  • Limited product quantities available to fulfill your order
  • Inaccuracies or errors related to products within your order
  • Suspected intent to resell
  • Shipping to any of the following locations: warehouses, freight forwarding businesses, hotels/motels
  • Product recalls affecting an item within your order
  • Issues determined by www.theocpharmacy.com fraud prevention department

10. FRAUD

www.theocpharmacy.com reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained.